Solution Allied
Healthcare Institute
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Solution Allied Healthcare Institute

Hybrid

Medical Administrative Assistant

Prepare graduates for entry-level administrative responsibilities in medical offices and other healthcare settings.

10 instructional weeks

Program Length

80 clock hours

Total Program Hours

20 hours total; 2 hours per instructional week

Structured Self-Paced Instruction

2. PROGRAM DESCRIPTION

Medical Administrative Assistant Training Program

The Medical Administrative Assistant Training Program is a 10-week, 80-clock-hour accelerated occupational program that prepares adult learners for entry-level administrative responsibilities in healthcare environments. The curriculum combines instructor-led hybrid theory, guided administrative application, simulation, and structured self-paced learning. Students develop skills in medical terminology, professional communication, patient reception and registration, appointment scheduling, electronic health records, medical records, insurance processes, billing and coding fundamentals, referrals, office workflow, confidentiality, and workforce readiness.

1. PROGRAM IDENTIFICATION

Program Title
Medical Administrative Assistant Training Program
Program Length
10 instructional weeks
Total Program Hours
80 clock hours
Instructor-Led Hybrid Instruction
60 hours total; 6 hours per instructional week
Structured Self-Paced Instruction
20 hours total; 2 hours per instructional week
Weekly Pattern
Monday 3 hours instructor-led; Wednesday 3 hours instructor-led; Friday 2 hours structured self-paced
Delivery Model
Hybrid instructor-led theory/guided application plus structured self-paced learning
Occupational Objective
Prepare graduates for entry-level administrative responsibilities in medical offices and other healthcare settings.
Instructor-Led Hybrid Instruction
60
60 hours total; 6 hours per instructional week
Structured Self-Paced Instruction
20
20 hours total; 2 hours per instructional week

3. PROGRAM LEARNING OBJECTIVES

  • Use common medical terminology and foundational anatomy/physiology concepts appropriately in medical-office communication and documentation.
  • Explain the role and responsibilities of the Medical Administrative Assistant and demonstrate professional, ethical, confidential, and patient-centered conduct.
  • Perform simulated patient reception, registration, intake, appointment scheduling, cancellation, no-show, telephone, and referral workflows.
  • Demonstrate introductory electronic health record and practice-management workflows using training software, simulations, or approved practice activities.
  • Organize, maintain, retrieve, correct, and protect medical records according to taught privacy, confidentiality, and record-integrity principles.
  • Explain health-insurance terminology and demonstrate introductory eligibility-verification, referral, prior-authorization, and patient financial communication workflows.
  • Apply fundamental billing, coding, claim, and revenue-cycle concepts appropriate to an entry-level administrative role.
  • Prepare professional healthcare correspondence and communicate effectively with patients, providers, coworkers, and other healthcare personnel.
  • Demonstrate customer service, accuracy, organization, time management, problem solving, professional boundaries, and appropriate escalation of concerns.
  • Integrate core administrative competencies in a comprehensive simulated medical-office workflow.

6. CURRICULUM & WEEKLY INSTRUCTIONAL PLAN

Wk 1

Healthcare Office Foundations

Core Content
Healthcare settings; MAA role; professionalism; communication; customer service; workflow introduction.
Instr.
6
Self
2
Total
8
Assessment
Quiz / professionalism activity

Wk 2

Medical Terminology

Core Content
Prefixes, suffixes, roots, abbreviations; body systems; diagnostic/procedural terminology.
Instr.
6
Self
2
Total
8
Assessment
Terminology quiz / application

Wk 3

Law, Ethics, HIPAA & Confidentiality

Core Content
Patient rights; consent concepts; ethics; professional boundaries; PHI; privacy/security; release-of-information principles.
Instr.
6
Self
2
Total
8
Assessment
HIPAA/compliance scenarios

Wk 4

Patient Reception, Registration & Intake

Core Content
Reception; telephone procedures; cultural sensitivity; intake; demographics; insurance-information verification.
Instr.
6
Self
2
Total
8
Assessment
Registration/intake simulation

Wk 5

Scheduling & EHR Fundamentals

Core Content
Appointment types; cancellations; no-shows; referrals; EHR structure/navigation; documentation accuracy.
Instr.
6
Self
2
Total
8
Assessment
Scheduling/EHR workflow

Wk 6

Medical Records & EHR Application

Core Content
Record organization/integrity; corrections; retention concepts; release workflow; chart preparation; messages; error prevention.
Instr.
6
Self
2
Total
8
Assessment
Records/EHR simulation

Wk 7

Insurance, Billing & Coding Fundamentals

Core Content
Payers; eligibility; deductibles/copays; referrals/authorization; ICD-10-CM/CPT/HCPCS awareness; claims lifecycle.
Instr.
6
Self
2
Total
8
Assessment
Insurance/billing assessment

Wk 8

Revenue Cycle, Verification & Authorization

Core Content
Charges; claims; payments; denials; collections; follow-up; verification; prior authorization; documentation.
Instr.
6
Self
2
Total
8
Assessment
Claims/verification simulation

Wk 9

Office Operations & Patient Coordination

Core Content
Correspondence; office systems; supplies; workflow; referrals; follow-up; provider communication; coordination.
Instr.
6
Self
2
Total
8
Assessment
Integrated workflow simulation

Wk 10

Career Readiness & Final Competency

Core Content
Comprehensive review; professional development; resume/interview preparation; integrated medical-office simulation.
Instr.
6
Self
2
Total
8
Assessment
Final assessment + competency

MASTER ACADEMIC CALENDAR | 2026–2027

Support care through excellent administration.

10 instructional weeks

Program Length

80 clock hours

Total Program Hours

20 hours total; 2 hours per instructional week

Structured Self-Paced Instruction

Admissions

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